Frequently Asked Questions
Get answers to common questions about carpet repair, stretching, and our services.
Carpet Stretching
How much does carpet stretching cost?
Carpet stretching typically costs between $100-$300 depending on room size, furniture moving requirements, and the severity of wrinkles. We provide free estimates so you know the exact cost before we start. Most standard rooms (up to 15x15 feet) fall in the $150-$200 range.
How long does carpet stretching take?
Most carpet stretching jobs take 1-2 hours per room. This includes moving furniture (if needed), stretching the carpet, re-attaching it to tack strips, and final cleanup. Larger rooms or rooms with heavy furniture may take longer.
Will stretching damage my carpet?
No. Professional power stretching is completely safe for your carpet when done correctly. We use professional-grade equipment that applies even pressure across the entire carpet, preventing damage while eliminating wrinkles and ripples.
How do I know if my carpet needs stretching?
Signs your carpet needs stretching include visible wrinkles or ripples, buckling or bunching, carpet that feels loose when you walk on it, or carpet that has pulled away from the edges. If you trip over wrinkles or notice the carpet moving when you walk, it definitely needs stretching.
Can you stretch carpet that's been wrinkled for years?
Yes, in most cases. Even carpet that has been wrinkled for years can usually be stretched back to like-new condition. However, if the carpet backing has deteriorated or the tack strips are damaged, we may need to replace those components first.
Carpet Repair & Patching
Can you fix a burn mark in my carpet?
Yes! We specialize in burn repair. We cut out the damaged section and patch it with matching carpet from a closet, remnant, or hidden area. When done professionally, the repair is virtually invisible.
Will the patch be visible?
A professional patch should be nearly invisible. We carefully match the carpet direction, pile height, and pattern. The seam is tightly butted and secured so it blends seamlessly. Most people cannot tell where the patch is once completed.
Where do you get matching carpet for patches?
We typically source matching carpet from closet remnants, under furniture, or from leftover pieces you may have from the original installation. If you don't have remnants, we can often source matching carpet from our inventory or suppliers.
How much does carpet patching cost?
Carpet patching typically costs $100-$350 depending on the size of the damaged area, complexity of the repair, and availability of matching carpet. We provide free estimates so you know the exact cost upfront.
Can you repair carpet tears?
Yes, we can repair most carpet tears. Small tears can often be fixed with seam repair or patching. Larger tears may require a full patch replacement. We'll assess the damage and recommend the best solution during your free estimate.
Pet Damage
Can you fix carpet damaged by my pet?
Absolutely. We specialize in pet damage repair including scratches from claws, urine stains, and odor removal. We can patch damaged areas, treat for odors, and restore your carpet to like-new condition.
Will the pet odor come back after repair?
If we properly treat the affected area and replace any contaminated padding, the odor should not return. We use professional-grade enzymatic treatments that break down urine crystals and eliminate odors at the source.
Do I need to replace all my carpet if my pet damaged it?
Not necessarily. We can often repair specific damaged areas with patches rather than replacing the entire carpet. This saves you significant money while still restoring your carpet's appearance and eliminating odors.
How much does pet damage repair cost?
Pet damage repair typically costs $150-$500 depending on the extent of damage, number of areas affected, and whether padding replacement is needed. We provide free estimates so you know exactly what to expect.
General Questions
Do you offer free estimates?
Yes! We provide free, no-obligation estimates for all carpet repair services. We'll come to your home, assess the damage, and provide an upfront price with no hidden fees or surprises.
Do you offer same-day service?
Yes, we offer same-day service for most carpet repair needs in Bend, Redmond, and Sisters. For emergency situations like water damage, we prioritize same-day response. Call us early in the day for best availability.
Are you licensed and insured?
Yes, we are fully licensed, bonded, and insured. This protects you and gives you peace of mind knowing you're working with a legitimate, professional company.
Do you move furniture?
Yes, we can move most furniture for carpet stretching and repair. There may be an additional fee for heavy items like pianos, pool tables, or large entertainment centers. We'll let you know about any additional charges before we start.
What areas do you serve?
We serve Bend, Redmond, Sisters, Sunriver, La Pine, Prineville, and all of Central Oregon. We're based in Bend but regularly travel throughout the region to serve our customers.
How long will my repair last?
Professional carpet repairs should last as long as the rest of your carpet. Our patches and stretches are permanent solutions that won't come undone or become visible over time when done correctly.
Do you guarantee your work?
Yes, we offer a 100% satisfaction guarantee on all our work. If you're not completely satisfied with the results, we'll come back and make it right at no additional cost.
When should I repair vs. replace my carpet?
Repair is usually the better option when damage is localized to specific areas, the rest of your carpet is in good condition, and you can find matching carpet for patches. Replacement makes sense when carpet is worn throughout, severely damaged in multiple areas, or over 10-15 years old. We'll give you honest advice during your estimate.
Still Have Questions?
We're here to help! Contact us anytime with your questions. We're happy to provide advice and free estimates.